from tintedundercollar12@sopuli.xyz to selfhosted@lemmy.world on 28 Oct 18:45
https://sopuli.xyz/post/35887477
With regard to my previous post, I have run enough diagnosis and checks to determine it is primarily the SSD at fault for the malfunctioning of my homelab. It’s recently bought so all of its parts are under warranty, plus the SSD is manufactured by the same brand.
What I am worried about is how the manufacturer is going to diagnose the homelab when it’s running Linux. Since the manufacturer is a local brand, I am doubtful whether they have experience working on anything other than Windows, especially since the homelab came preinstalled with it. There could be a possibility that they could outright reject the product from repair. I’ve checked their warranty policy and does state that warranty will be void under “fault or failure resulting from software or user facilitated minor adjustments and settings”, however I cannot say if switching OS comes under this or not.
I wanted to know your thoughts on how I should proceed with preparing the homelab for a warranty claim like this. Should I submit it with the Linux installation intact or replace it a fresh install of Windows just for this case? I’ve discussed this with one of my friends who is in favour of the latter, though I doubt this approach as well since they could question the fresh install itself.
In case this is needed to be said, getting this repaired under warranty is the only practical option I have. I don’t have any spare SSD with me nor I have spare money to buy one and fix it myself. Also I have not tampered with the device in any other way, so I don’t think they can reject the warranty claim for any other reason.
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Just request an RMA saying you’ve got errors and it looks defective.
Unfortunately I’m not from the USA so this option isn’t available for me.
Well if you can’t claim the warranty then buy a new one.
I can’t imagine you’re the only one in this situation. If I were in your shoes, I’d search for similar stories online and see if I could get a sense of how friendly the company is to swapping OSs. For some companies, changing the OS is a complete deal breaker. Other companies are pretty willing to assume the issue was indeed strictly hardware and had nothing to do with changing the OS, and thus will go ahead and do the repair.
If you find that company is more like the former, install Windows. If not, just start the warranty repair process.
Usually companies accept that you remove storage mediums before sending it in, as those might contain private data. And if that is ok, then there is no way for them to know that you installed Linux on those.
Except the problem seems to be the said storage device.
If it’s a prebuilt and it’s the SSD that’s the problem then taking out the SSD probably won’t be an option. OP never said what PC it is, but I know some manufacturers will be ok with shipping just the ssd. Assuming you can narrow it down to just the SSD.
IDK OP, just contact their support and see what they say to diagnose it. Just wipe the drive before you send it off. They’re not going to do data recovery on your SSD just to decline the warranty, it’s not worth their time or money. They’re just going to replace it.
If it is a hardware failure, I don’t see why it should be an issue. I know re-installing Windows is something PC repair shops do often, and I don’t see how that’s different from any other OS.
Unfortunately, that’s quite broad. But it could also just apply for stuff like overclocking or firmware modifications. Or even simpler stuff. I could see someone having DVDs from multiple regions, changing drive region every time until they hit the 5 changes limit, and then trying to claim it for warranty (I’ve had some software on Windows do that automatically…).
Or if there’s private data, overwrite it with output of
/dev/urandomor/dev/zero.blkdiscardmight also be your friend since it’s an SSD.Probably they’ll just test the rest with their own drive or re-install it.
Or maybe try to ask them how to prepare the device for the warranty claim.
That’s actually a great idea! It’s better to directly confirm this with them than to pointlessly speculate about it.
This is something new yet interesting to me. Do you have any resources on this? I don’t really know how to search for this on my own.
Well, Wikipedia: en.wikipedia.org/wiki/DVD_region_code#Computer_DV…
Basically same as regions on standalone DVD players. Just a scummy thing to only allow you to play DVDs from your own region, perhaps so that you wouldn’t buy them from cheaper countries, or buy them earlier than you’re supposed to in your country.
If everything works correctly, then say you buy DVDs from UK, but something new just released in US, but haven’t even played in cinemas in UK yet. So you buy it from US… and it shouldn’t work.
VLC doesn’t care about this, but still, the drive firmware might.
BluRays also have regions
By the fucking way, BluRays have some DRM with revocable keys
wiki.archlinux.org/title/Blu-ray#Revoked_Host_key…
So when do you truly own something? When you pirate it. No regions, no DRM, 4k on any device powerful enough.
Why don’t you just call and ask them directly?